#CNET OUTGUESS SOFTWARE#
Roger Hawkins, a software developer at an information technology company in Juarez, Mexico, expressed similar concerns. Soon, Microsoft will find themselves without their monopoly and will have to revert back to the old-fashioned art of producing stable, reliable and useable products and services," he raged.
#CNET OUTGUESS PROFESSIONAL#
"These technical failures seem to reflect the trend that confidence in Microsoft software is diminishing within professional circles as more and more competitors are offering viable and often more stable software solutions. "I also have e-mail accounts on Hotmail and have not been able to get info from those accounts!" "I use the Microsoft Tech Net for updated information and so on, and could not access it as well," Slape wrote in a long e-mail detailing numerous complaints about Microsoft, ranging from glitches that have complicated his job to outages that have cramped his ability to play interactive games online. He has also been locked out of the main site,, which he relies on for information on Microsoft operating systems and applications software. He is a Microsoft OEM system builder and troubleshooting technician and has been unable to download anything from "which contains applications required for building new systems. Parrish is dreading the time when he calculates how much the outage has cost him, noting that he has already added two extra employees to handle associated problems.Ĭlay Slape owns and operates MicroZone Services, a retail computer sales and services business in Big Spring, Texas. They don't get blamed for this, we do! I personally am really getting tired of it." "If it's not their crappy software, that cost me God knows what to support, it's their network problems. "What pisses me off.is that Microsoft does not seem to be able to get their crap together," Parrish wrote in a scathing e-mail.
When Microsoft's site outages began, a torrent of confused and upset customers barraged his call center to complain, under the assumption that it was a failure of the ISP.
Scott Parrish is chief executive of The Internet Port, an Internet service provider in Austin, Texas. The ripples spread particularly swiftly at the world's largest software company, which controls the vast majority of operating systems on desktop computers. The outages show how problems in the highly interconnected technology industry spread quickly-a widening ripple effect emanating from Microsoft's headquarters in Redmond, Wash., to information technology departments, customer call centers, offices and homes around the world.
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